Architecture roadmap, selection & implementation of new core Insurance Platform
Introduction
Tower Insurance under the leadership of their new CEO Richard Harding, embarked on a strategy to reposition the organisation as a Digital Challenger in the NZ market. This was a whole of business transformation.
The Challenge
To support the digital business strategy, the legacy technology (applications, infrastructure and telephony) was not fit for purpose. The core insurance systems needed replacing, CRM and digital channel support was required and new virtual contact centre telephony solutions were required
Our Work
Frazer Walker were initially engaged to assess the current IT architecture and provide recommendations. We assisted Tower to develop a target architecture, undertake market evaluation of the technology options and select the best fit for the organisation. Having selected EIS as the Core SaaS Insurance Platform, new telephony and infrastructure, Frazer Walker’s Program Director and specialists assisted Tower to complete the transformation and implement the new technology architecture
The Outcome
Tower completed the transformation of both the enabling technology and the business strategy to become the Digital challenger in the NZ Insurance Market. This combined with the new cloud based infrastructure and telephony solutions were implemented ahead of the outbreak of Covid and enabled Tower’s business operations to move smoothly to work from home using the cloud platforms and virtual call centre technology.